The products Urso Luxury is covered by a 2 year guarantee against defects due to faulty materials or defects caused by production. The pen part or piece will be repaired free of charge only when a production defect has been acknowledged and confirmed by Urso internal technicians.
In order to make use of the guarantee, it is necessary to present to a Urso authorized dealer, the guarantee certificate issued by URSO that has been completed in all parts being: dated, stamped and signed by the retailer.
You can go see our stores authorized in the following link: http://www.ursoluxury.com/negozi.php
Please keep your guarantee certificate safe.
Excluded from the guarantee: